Company

Intercom

Customer service and engagement platform with AI agents spanning support, sales, marketing, and onboarding.

Enterprise Software

People

Eoghan McCabeceo, co-founder

Funding History

Mar 9, 2026

Intercom raised $250M in debt financing to fund its customer agent product Fin and expand across the full customer lifecycle. The company chose debt over equity citing potential dilution cost being 10x higher.

250M

Investors

FundriseLightspeed Venture Partners

News

Interviews (4)

Intercom raises $250M in debt to fund its AI customer agent Fin — now approaching $100M ARR with 8,000 customers
9 Mar 2026
Eoghan McCabe: how Intercom 10x'd growth in 8 quarters by returning to basics and betting on AI
19 Jun 2025
Intercom's Eoghan McCabe on rebooting a 15-year-old SaaS company: AI reinvigoration, founder energy, and why turnarounds don't work
18 Jun 2025
Eoghan McCabe on Intercom's AI agent Fin: resolution-based pricing is the future, growth rate doubling three years running
12 May 2025